Refunds & Returns Policy

Any CPAP machine and/or mask return must follow the guidelines set by the manufacturer’s policies. 

We are not obligated to provide a refund if you change your mind about the purchase of CPAP products.

We will meet our obligation under the relevant State Legislation to provide a remedy if the goods are defective. Non faulty / unopened product returns can only be accepted within 30 days of the original invoice date only and must be accompanied with the original receipt.

A refund will only be issued for the amount of the items on the sale and will not include shipping costs, accessories or merchant fees charged to Cpapshop on all AfterPay and PayPal sales. All CPAP machine returns will be subject to a $100 restocking fee.

Cancellation and Return Policy is not applicable to business-to-business transactions and multi-purchase orders (3 or more).

Please email Cpapshop at sales@cpapshop.com.au and provide the invoice number, item description, and serial number(s) of the merchandise you wish to return.

Returned merchandise must be placed in original packaging and include product manuals and other accessories. No refunds are available on any accessory items like filters, cleaning products and CPAP comfort items.

Cpapshop may, at its sole discretion issue refunds for accessory items, however any refund is subject to the standard return policy whereby the item must be returned within 30 days.

All Returns must be brought back to our store Level 2, 5 Upward Street, Cairns, QLD, 4870.

If a rental payment was deducted off the original price of the goods, this portion will come off the refund before it is applied. (Rental cost deductions are intended as an incentive to purchase your goods at the end of your trial. If the product is returned, the out-of-pocket rental charge is reinstated).

There is a no-return or exchange policy for any item that is offered for free and without charge as part of a Cpapshop promotion or exclusive deal. This includes any Money Back Guarantee offered by the manufacturer.